FAQs (Frequently asked questions)

Q. I'm very worried about sending you my photographs as I haven't got any negatives. What guarantee can you give me that my photos will be okay?

A. We are a small family run business. We appreciate that your photographs are very precious, and in most cases irreplacable. As such we will guarantee to treat every single photograph you send us as if it were our own. We have never lost or damaged a single customer's photograph and we do not intend to start now. Word of mouth is very powerful, and in most cases where a lot of our orders come from. So it is in our interest to be exremely careful with photographs too. For that reason we will only accept orders, and return them by recorded delivery.

Q. How long will it take?

A. Our most popular question. We aim to turn all of our orders round within 14 days and thats what we'll say, but you'll hopefully find you receive the order much sooner than that. As these presentations make perfect gifts from about mid november onwards we start to get very busy, we aim despatch anything sent by the 15th November so you receive it in time for Christmas

Q. What if I am unhappy with the DVD you send?

A. The order form makes your request very clear to us. If we have made a mistake we will rectify it. All we can say additionally about your hapiness, is that so far we have yet to receive a complaint. We are confident you will not be our first one.

Q. I want a song playing that I haven't got. Where can I get it.

A. There are now various websites from which you can purchase single tracks. We will purchase the music on your behalf from one of these sites. The cost to do this is built into the price. Doing it this way also ensures that neither yourself our ourself infringes anyone's copyright.

Q. I don't want to send my photographs, but I've got a copy of them on disc. Can I send this instead?

A. Yes you can. We can accept digital images on CF (Compact Flash), MD (Microdrive), SM (SmartMedia), SD (Secure Digital), MMC (Multimedia Card), MS (Memory Stick), in addition to this we can also accept the images on either CD or DVD. Please ensure the files are numbered in the order you would like them displayed. Please make sure the images have been scanned at 300 dpi or above, anything less and you will notice on the final DVD.

Q. Some of the photos I've got are creased. Can anything be done about it?

A. We will do as much as we can when we enhance the pictures. Some damage may still be very obvious. Please remember though that these pictures will never get any better. If it is a picture that has special meaning, creased or not, the meaning will still be there. See optimisation page.

Q. How many photos will make a good presentation.

A. Only you know the answer to this, all we can offer is a guide. If you want to preserve all of your photographs then we would have to say every single one is important and should be included. As the majority of the presentations that we do are obviously for gifts, please avoid the mistake where you include that many photographs that people lose interest. As a rough guide, if its a gift 10-15 minutes is usually fine. Wedding photographs presented this way can usually take anything upto 30 minutes. Again a rough guide only, each photograph including transition will be displayed for around 6 seconds. Thats 10 photographs per minute.

Q. Will I have to watch the DVD on a PC?

A. No, but you can if you want. Our DVD's will work in most stand-alone players (the type most people have under their TV). You will however need to ensure that your DVD player will play recordable DVDs. Also please check which format you require the DVD on, either DVD-R or DVD+R and complete the order from as necessary.

Q. If I don't order a duplicate DVD now can I order one in the future?

A. Yes, we will hold a 'master copy' of your DVD for a period of 6 months. If you require a duplicate after this time you will need to re-send your photographs and we will have to treat it like a brand new order (and charge accordingly).

Q. I require 'something special' and can't find the boxes in the order form to request what I want.

A. We will endeavour to fulfil any need. If our order form requires modifying to accomodate additional requests this is something we will certainly do. Until then please feel free to e-mail us. Before e-mailing us please ensure the 'something special' is something that we would find acceptable. (please see order form)